About Snap Send Solve
Get to know the platform. This section provides an overview of how Snap Send Solve works.
- What do solvers (Councils & Authorities) receive for free?
- Commonly used terms on the Snap Send Solve platform
- How does duplicate detection work?
Using the portal
A comprehensive guide to navigating your Solver Portal. Learn how to manage accounts, view active reports, and utilise the core tools designed to make report management easy and efficient.
- How do I get access to the Portal?
- How do I update and manage a Snap Send Solve report?
- How do I reassign a report?
- How do I message a Snapper?
- How do I add my organisation’s reference number to a report?
Incident customisation
Tailor the platform to your specific needs. Find instructions on how to adjust incident types, set up custom fields, and configure the information captured for every report.
- Introduction to Customisations
- Incident Customisation: The Basics
- Adding Additional Questions
- Setting Up Alert Screens
- How do I enable Videos in Snaps?
Developer documentation
The technical hub for integrations. Access API & webhook integration documentaion to connect Snap Send Solve with your internal systems.
Solver Portal Training
Whether you’re a new user or a pro looking for a refresher, these video-on-demand training sessions will help you master the Solver Portal's features.
Manage Works
Manage the full work order lifecycle. Learn how to create and schedule jobs from the Portal and how to view and complete them in the Solve App.
- Introduction to Manage Works
- Track the status of Work Orders
- Creating & editing Work Orders in the Portal
- Getting started with the Solve app
- Understanding your home screen