About Snap Send Solve
Get to know the platform. This section provides an overview of how Snap Send Solve works.
- What solvers (Councils & Authorities) receive for free
- Commonly used terms on the Snap Send Solve platform
- How does duplicate detection work?
Using the portal
A comprehensive guide to navigating your Solver Portal. Learn how to manage accounts, view active reports, and utilise the core tools designed to make report management easy and efficient.
- How do I get access to the Portal?
- How do I update and manage a Snap Send Solve report?
- How do I reassign a report?
- How do I message a Snapper?
- How do I add my organisation’s reference number to a report?
Incident customisation
Tailor the platform to your specific needs. Find instructions on how to adjust incident types, set up custom fields, and configure the information captured for every report.
- Introduction to Customisations
- Incident Customisation: The Basics
- Adding Additional Questions
- Setting Up Alert Screens
- How do I enable Videos in Snaps?